Privacy Policy

Last updated: October 2026

Who we are

This website, mouldcleaning.co.uk, is operated as part of the ISG Specialist Group. This policy explains how personal information collected through the site is used.

Information we collect

When you submit an enquiry we collect your name, phone number, email address, postcode and the type of mould issue you describe. We also collect anonymous usage data through cookies, described in our Cookie Policy.

How we use it

We use enquiry details to respond to you, provide quotes and arrange services. We use usage data to understand how the site is used and to improve it. We do not sell personal information.

Legal basis

We process enquiry details with your consent and to take steps you request before entering into a contract. We process usage data on the basis of your cookie consent.

Retention and sharing

We keep enquiry details only as long as needed to deal with your request and meet legal obligations. We may share them with companies in the ISG Specialist Group and with service providers who help us run the website and handle enquiries.

Your rights

Under UK data protection law you can ask to access, correct or delete your personal data, object to or restrict its use, and withdraw consent at any time. To make a request, use the contact page. You can also complain to the Information Commissioner's Office at ico.org.uk.